This Privacy Policy explains how we collect, use, disclose, and process personal information when you visit, use, or make a purchase through our website and online store, or otherwise communicate with us (collectively, the “Services”). The terms “we,” “us,” and “our” refer to the operator of the Services.
Our store is hosted on an e-commerce platform provider that enables us to provide the Services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and share your information as described below.
1) PERSONAL INFORMATION WE COLLECT
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been anonymized or aggregated so it can no longer reasonably identify you.
Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect the following categories of personal information (including inferences drawn from them):
A. Contact Details
- Name
- Billing address, shipping address
- Phone number
- Email address
B. Payment and Financial Information
- Payment card details (e.g., card number, expiration date) and/or payment account information
- Transaction details and payment confirmation
Note: Payment card data is typically processed by payment processors. We may receive limited information (such as the last four digits and payment confirmation), depending on the payment method.
C. Account Information
- Username and password
- Security questions (if used)
- Preferences, settings, and configurations
D. Transaction and Shopping Information
- Items viewed, added to cart, added to wishlist, purchased, returned, exchanged, or canceled
- Purchase history and order details
E. Communications
- Information you provide when contacting us (e.g., customer support messages, emails, chat messages)
- Any files or images you share with us in support requests (if applicable)
F. Device and Network Information
- IP address
- Device identifiers and unique IDs
- Browser type, device type, operating system
- Network and connection information
G. Usage Information
- Interactions with the Services (pages viewed, clicks, time spent, referring pages)
- How and when you browse or interact with the Services
2) SOURCES OF PERSONAL INFORMATION
We collect personal information from the following sources:
A. Directly From You
For example, when you:
- create an account, place an order, or submit a form
- subscribe to marketing communications
- contact customer support or otherwise communicate with us
B. Automatically Through the Services
For example, through:
- cookies, pixels, tags, and similar technologies
- log files and analytics tools
- device and browser signals
C. From Service Providers
For example, vendors that help us with:
- payment processing
- hosting and IT support
- analytics and performance monitoring
- customer support tools
- fulfillment, shipping, and logistics
- fraud prevention and security
D. From Partners and Other Third Parties
For example:
- advertising networks and marketing partners (where permitted)
- social media platforms (if you use social sign-in or interact with social features)
3) HOW WE USE PERSONAL INFORMATION
We may use personal information for the following purposes:
A. To Provide, Personalize, and Improve the Services
Including to:
- process payments and fulfill orders
- arrange shipping, delivery, returns, and exchanges
- create and manage accounts
- save your preferences and shopping activity
- provide product recommendations and improve your shopping experience
- develop, maintain, and enhance the Services
B. Marketing and Advertising
Including to:
- send promotional messages by email, SMS, or post (where permitted)
- show you advertisements on our Services and on third-party websites
- measure advertising performance and improve marketing effectiveness
You can opt out of marketing as described in Section 8.
C. Security and Fraud Prevention
Including to:
- authenticate accounts and verify identity
- detect, prevent, investigate, and respond to fraud, abuse, illegal activity, or security incidents
- protect the integrity and safety of the Services and our users
If you create an account, you are responsible for safeguarding your login credentials.
D. To Communicate With You
Including to:
- respond to inquiries and provide customer support
- send transactional messages (order updates, delivery notifications, policy updates)
E. Legal and Compliance Purposes
Including to:
- comply with applicable laws and lawful requests
- enforce our Terms, policies, and contracts
- protect our rights, users, and the public
- handle disputes, litigation, or investigations
4) HOW WE DISCLOSE PERSONAL INFORMATION
We may share personal information for legitimate purposes consistent with this Privacy Policy, including:
A. Service Providers (Processors)
We share information with vendors that perform services on our behalf, such as:
- payment processing
- IT and hosting
- analytics and data processing
- customer support
- cloud storage
- order fulfillment and shipping
B. Business and Marketing Partners
We may share information with partners who help us provide marketing services and show advertisements, including interest-based advertising. These partners may use your information in accordance with their own privacy policies.
Depending on your location, you may have the right to opt out of certain data sharing for targeted advertising (see Section 8).
C. At Your Direction or With Your Consent
For example, when you:
- request delivery via a specific carrier
- use social media widgets, third-party logins, or integrations
- authorize us to share information with a third party
D. Affiliates
We may share information within our corporate group (e.g., parent companies, subsidiaries) for business operations, support, and compliance.
E. Business Transactions and Legal Disclosures
We may disclose information:
- in connection with a merger, acquisition, financing, reorganization, or insolvency
- to comply with legal obligations or respond to lawful requests (e.g., subpoenas, court orders)
- to enforce our Terms and policies
- to protect the Services, our rights, and the rights of users or others
5) RELATIONSHIP WITH OUR E-COMMERCE PLATFORM PROVIDER
The Services are hosted by an e-commerce platform provider that may collect and process personal information about your access to and use of the Services in order to provide and improve the platform services.
Data submitted through the Services may be processed by the platform provider and its subprocessors, which may be located in countries other than your country of residence.
We may also use enhanced platform features that incorporate data from your interactions with our store, other merchants, and the platform. In those cases, the platform provider may act as an independent controller for certain processing activities and may be responsible for responding to certain privacy-rights requests related to that processing. Please refer to the platform provider’s privacy policy and privacy portal for more information:
6) COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies (such as pixels and tags) to operate and improve the Services, understand usage, and support marketing.
Managing Cookies
You can usually manage cookies through your browser settings. Blocking cookies may affect some functionality of the Services.
Where required by law, we will request your consent before using non-essential cookies and provide a cookie banner or preference center.
7) THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to third-party websites or online platforms. We are not responsible for the privacy or security practices of those third parties. We recommend reviewing their privacy policies before providing personal information.
Information you share in public or semi-public spaces (including on third-party social platforms) may be visible to others.
8) YOUR CHOICES AND RIGHTS
Your rights depend on where you live and applicable law. These rights are not absolute and may be subject to exceptions.
A. Marketing Preferences
You can opt out of promotional emails at any time by using the “unsubscribe” link in our emails.
If you opt out, we may still send non-promotional messages (e.g., order confirmations, shipping updates, account notices).
If we send SMS marketing (where available), you can opt out by following the instructions in the message (e.g., replying STOP), subject to carrier requirements.
B. Access, Correction, Deletion, Portability
You may have the right to:
- request access to personal information we hold about you
- request correction of inaccurate information
- request deletion of personal information
- request a copy of your information or portability to another provider (where applicable)
C. Objection and Restriction (EEA/UK and similar laws)
If you are in the United Kingdom or the European Economic Area, you may also have the right to:
- object to processing for certain purposes (such as direct marketing)
- request restriction of processing in certain circumstances
D. Withdraw Consent
Where we rely on your consent (e.g., certain marketing or cookie uses), you may withdraw consent at any time. Withdrawal does not affect processing that occurred before the withdrawal.
E. Targeted Advertising / “Sale” / “Sharing” (Where Applicable)
Depending on your jurisdiction, you may have the right to opt out of:
- targeted advertising
- “selling” or “sharing” personal information as defined by applicable law
How to Exercise Your Rights
We may need to verify your identity before responding. You may designate an authorized agent to submit a request on your behalf where permitted by law, but we may require proof of authorization and identity verification.
We will respond within the time required by applicable law.
9) CHILDREN’S PRIVACY
The Services are not intended for use by children. We do not knowingly collect personal information from children under the age where parental consent is required by law.
If you are a parent or guardian and believe a child has provided us with personal information, contact us to request deletion.
10) DATA SECURITY
No security measures are perfect. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.
We recommend that you do not send sensitive information through unsecured channels.
11) DATA RETENTION
We retain personal information for as long as necessary to:
- provide the Services
- complete transactions and maintain records
- comply with legal obligations
- resolve disputes
- enforce agreements and policies
Retention periods vary based on the type of data and legal requirements.
12) INTERNATIONAL TRANSFERS
Your personal information may be transferred to, stored in, and processed in countries other than your country of residence.
If you are located in the EEA or the UK and we transfer your personal information outside those regions, we rely on recognized transfer mechanisms (such as Standard Contractual Clauses or equivalent safeguards), unless the destination country has been deemed to provide an adequate level of protection.
13) COMPLAINTS
If you have concerns about how we process your personal information, please contact us using the details in Section 14.
Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.
14) CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. We will post the updated Policy on the Services and update the “Last updated” date.
Where required by law, we will provide additional notice of material changes.