At BOZZI ECOMMERCE LLC, we want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for orders placed through www.bozziboutique.com.
1. RETURN WINDOW
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
2. ELIGIBILITY FOR RETURNS
To be eligible for a return, the item must:
- be in the same condition in which you received it;
- be unworn or unused;
- have all original tags attached, if applicable;
- be in its original packaging; and
- be accompanied by a receipt or other proof of purchase.
Items returned without prior approval may not be accepted.
3. HOW TO START A RETURN
To request a return, please contact us at:
Email: info@bozziboutique.com
If your return is approved, we will provide you with return instructions, including where to send the item if applicable.
Return address:
BOZZI ECOMMERCE LLC
212 N 2nd St, Ste 100
Richmond, KY 40475
United States
Customers are responsible for ensuring that returned items are properly packaged. We recommend using a trackable shipping method where possible.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order promptly upon delivery.
If your item is defective, damaged, or if you received the wrong item, contact us as soon as possible at info@bozziboutique.com so we can review the issue and make it right.
We may request supporting information, such as photos of the item and packaging, to process your claim.
5. NON-RETURNABLE ITEMS
Certain items are not eligible for return, including:
- sale items
- gift cards
If you have questions about whether a specific item is eligible for return, please contact us before sending it back.
6. EXCHANGES
We do not process direct exchanges.
The fastest way to receive a different item is to return the original item in accordance with this policy and, once your return is accepted, place a new order separately.
7. EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification, subject to applicable law.
To qualify, the item must be:
- unworn or unused;
- in its original condition;
- with tags, if applicable;
- in its original packaging; and
- accompanied by proof of purchase.
This right may not apply to certain products where exemptions are permitted under applicable law.
8. REFUNDS
Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
9. CONTACT INFORMATION
If you have any questions about this Return & Refund Policy, please contact us at:
BOZZI ECOMMERCE LLC
212 N 2nd St, Ste 100
Richmond, KY 40475
United States
Email: info@bozziboutique.com